Your most frequently asked questions.
Our answers.

homie acts as a personal live advisor for your customers. It guides interested parties through your product range, independently answers all questions about your product range, and conducts targeted consultations. You can use homie as an interactive chat window at selected locations in your online shop, e.g., on the home page or search page.

Less than 10 minutes on Shopify (one-click app). WooCommerce, Magento and Shopware connect via plug-in or snippet in under 30 minutes—no developer needed. Click here to see how.

homie works across all industries in B2C, B2B, or B2B2C e-commerce. homie can be adapted to provide advice on specialist and specialized product ranges as well as full product ranges. Depending on the requirements of your product range, homie is trained individually and can answer your customer inquiries correctly and effectively.

Yes. Data is hosted in EU data centres, encrypted at rest and in transit. We log model inputs/outputs for transparency, offer a Data-Processing Agreement (DPA) and provide opt-out tools required by the AI-Act.

Ready to use: Over 15 languages, including English, German, Turkish, Arabic, French, Spanish, Italian, and Dutch. The model automatically recognizes the buyer's language and can switch between languages ​​during the conversation.

Absolutely. The Enterprise plan exposes REST and GraphQL endpoints plus a no-code rule builder to inject custom prices, margins, ranking boosts or exclusion rules.

homie escalates to a human agent with full chat history and intent tags via Zendesk, Salesforce, Freshdesk or your custom help-desk API. Visitors never hit a dead end.

You can ask us anything you want to know at hi@yourhomie.ai or via our contact form. We look forward to your questions!