A homie.
Many possibilities.
homie adapts flexibly to every touchpoint. From stationary POS to e-commerce. From QR codes to lead generation. It supports customers and teams across all channels. Whenever advice is needed.
POS terminal for customers
The POS terminal brings homies AI support directly to the market: available at any time and without waiting. For example, customers may wonder where to find bark mulch or which wall paint is suitable. Just tap the display or simply ask the question - and homie will show you the right aisle, explain the differences, or recommend suitable products. This allows customers to find what they are looking for quickly and efficiently, relieves your team, and maintains a high quality of service.
E-commerce AI assistant
homie turns your online shop into a digital advice center. Customers may ask, for example, which spice goes well with fish or how long delivery will take. The AI assistant answers questions in seconds, gives appropriate recommendations, and guides customers safely through the product range. Even after closing time, when your team has long since finished work. It's ready to go in just 10 minutes, GDPR-compliant, and compatible with any shop system. And it increases conversion because it provides guidance and reduces barriers to purchase.
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AI questions for product detail pages
homie turns your product detail pages into real advice centers. Customers ask questions such as 'How long does the battery last?' or 'How heavy is the product?' homie answers these questions directly on the PDS and guides customers to the right choice. This increases the length of stay and encourages interaction - and it is precisely this active engagement with the product that strengthens trust, reduces uncertainty, and leads to more frequent purchases because customers feel better informed.
AI assistant for sales staff on MDE devices
With homie, sales staff always have their AI knowledge at their fingertips. On the MDE device, the AI assistant answers questions directly at the shelf - for example, about availability, technical details, or suitable alternatives. This saves time, speeds up consultation, and ensures that customers get the information they need immediately. Your team works more efficiently, makes fewer mistakes, and can handle significantly more inquiries in less time. homie thus becomes a mobile companion in the store, making sales situations easier, faster, and more reliable.
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AI Lead Qualification Chat
homie makes your lead qualification more personal and much easier. Instead of filling out a form, interested parties simply start a short dialogue. homie asks the right questions, clarifies needs, collects all important information, sorts inquiries, and forwards them directly to the appropriate contact person if necessary. This allows you to find out more quickly how serious the interest is, receive qualified leads, and increase the chance of successful deals. Efficient for you, pleasant for your users.
AI content assistant for websites without
e-commerce
homie also works where there is no online shop. On content-rich websites, the AI assistant helps visitors quickly find their way around, delivers relevant content, and explains contexts - without having to search through menus or archives. Because homie understands complex queries and delivers precise results, it noticeably improves the findability of content. This increases the length of stay and strengthens the bond with your medium in the long term.
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AI product advisor via QR code
With homie, the QR code on the store shelf becomes a 'consultant to go'. Customers simply scan it when they have questions or need advice. They immediately receive answers, suitable product recommendations, and clear guidance directly on their smartphone, without the need for an app. This gives them exactly the straightforward support they need while on the go. Waiting times are reduced, decisions are made more easily, and your team's workload is noticeably reduced.
Our prizings at a glance
Discover transparent packages for your business – and customized solutions if you want to grow.
Unlock the Power of Revenue-Driving AI
Our conversational AI platform delivers triple impact – boosting conversion, support, and upselling. Go live in under 10 minutes.
+30 % Conversion uplift
The homie AI chat integration supports customers in real time, answers questions instantly, and reduces cart abandonment. This way, you can increase your conversion rate by up to 30% – without any extra effort from your team.
-25 % Support tickets
Our homie AI workflow filters out simple to complex questions directly: During peak times, the number of support tickets is reduced by up to 25% – your team gains noticeably more time for real cases.
+ 80 % More consultations served
Up to 80% more consultations in your online shop – the homie chat integration reveals what customers really need. This means for you:
- Transparency for retailers: Search queries make customer needs and hurdles visible and can be evaluated – valuable for product texts and content.
- Fewer bounces: Direct consultation reduces the bounce rate and keeps more customers in the shop.
- Targeted upselling: homie recommends suitable additional products and services – for larger shopping carts and increased sales.
Contextual Intelligence
Detects page, user intent and catalogue data to answer with perfect relevance.
Needs Discovery Engine
Asks targeted questions to turn vague interest into precise buying intent.
Dynamic Recommendations
Combines stock, margin and accessories to raise AOV automatically.
Enterprise Integration Layer
Connects ERP, PIM, pricing and loyalty APIs - no custom code required.
Impact Analytics
Live dashboards reveal conversion uplift and ticket reduction in real time.
Revenue Attribution
Links every conversation to an order ID, proving ROI down to the cent.
Precision Answers, Wherever the Shopper Stands
- Detects current page, SKU data and search intent in < 100 ms.
- Auto-switches between product details, category guidance, content and FAQ mode.
- Surfaces local stock info and click-to-collect options by postcode.
- Falls back to semantic search when no direct match is found- zero dead ends.
- Learns from every interaction and boosts future ranking quality.
Adaptive Recommendations
- Combines basket content, margin and stock to suggest add-ons in real time.
- Re-ranks recommendations when items go out of stock, no manual work.
- Follows compliance rules (e.g. age-restricted goods) out of the box.
- Tests multiple variants and automatically displays the version with the highest conversion - thus increasing customer satisfaction
Data Security
- Keep data safe with encryption and user controls.
- Ensure compliance with industry standards.
- Set user roles and permissions for controlled access.
- Enable two-factor authentication for added security.
- Perform regular data backups and recovery.
Trusted by Europe’s Leading Retailers
Over 10,000 customers are advised by homie every day.
Retailers Talk - Revenue Doesn’t Lie.
DIY, electronics and bookshops share how homie turns questions into sales.
"We've tried several solutions over the past few years and always encountered the same problem: the results were lackluster, customers felt ignored, and ended up going in circles instead of getting real help. But with homie's chatbot, it's completely different. [...] We can easily train the chatbot ourselves, update it with new information, and see in real time how well the answers are performing. The results are truly impressive, and our community is finally getting meaningful support!"
“The product can be perfectly tailored to a customer’s needs—our own included. The interface is intuitive for everyone, and any change requests or adjustments are tackled in close collaboration.”
“Homie delivers very quickly and responds just as fast to feedback, implementing it right away. Maintaining FAQs in the back office is easy enough for our specialist teams to handle themselves.”
"The chatbot utilizes the capabilities of artificial intelligence and ensures effective communication with customers. Working with Homie is truly enjoyable. They are very fast, reliable, and always contribute valuable ideas. The underlying platform for chatbot maintenance is also fast and straightforward."
"Working with Homie has always been open and built on trust. We were especially impressed by how deeply the team immersed itself in our book-retail requirements. Throughout the entire development phase Homie was always reachable and quick to resolve any open issues."
"The fast communication channels, the good ideas, implementing requests, and what I like best is the added value we now offer customers with the chatbot."
“We like that it handles enquiries in many languages, via text or voice input. It displays product suggestions, links to relevant services and even manages its own data storage and simple admin interface.”
“The chatbot’s personality can be flexibly adapted, so we were able to create a character that fits our brand. The new UI is modern and can be aligned with our corporate identity.”
“A fantastic team that’s truly on the cutting edge—professional and highly individualised. Their explanations are crystal-clear even for beginners.”
"We've tried several solutions over the past few years and always encountered the same problem: the results were lackluster, customers felt ignored, and ended up going in circles instead of getting real help. But with homie's chatbot, it's completely different. [...] We can easily train the chatbot ourselves, update it with new information, and see in real time how well the answers are performing. The results are truly impressive, and our community is finally getting meaningful support!"
“The product can be perfectly tailored to a customer’s needs—our own included. The interface is intuitive for everyone, and any change requests or adjustments are tackled in close collaboration.”
“Homie delivers very quickly and responds just as fast to feedback, implementing it right away. Maintaining FAQs in the back office is easy enough for our specialist teams to handle themselves.”
"The chatbot utilizes the capabilities of artificial intelligence and ensures effective communication with customers. Working with Homie is truly enjoyable. They are very fast, reliable, and always contribute valuable ideas. The underlying platform for chatbot maintenance is also fast and straightforward."
"Working with Homie has always been open and built on trust. We were especially impressed by how deeply the team immersed itself in our book-retail requirements. Throughout the entire development phase Homie was always reachable and quick to resolve any open issues."
"The fast communication channels, the good ideas, implementing requests, and what I like best is the added value we now offer customers with the chatbot."
“We like that it handles enquiries in many languages, via text or voice input. It displays product suggestions, links to relevant services and even manages its own data storage and simple admin interface.”
“The chatbot’s personality can be flexibly adapted, so we were able to create a character that fits our brand. The new UI is modern and can be aligned with our corporate identity.”
“A fantastic team that’s truly on the cutting edge—professional and highly individualised. Their explanations are crystal-clear even for beginners.”
Frequently Asked Questions
From setup time to GDPR compliance - find quick answers to the topics we’re asked about most.
How long does it take to go live?
Less than 10 minutes on Shopify (one-click app). WooCommerce, Magento and Shopware connect via plug-in or snippet in under 30 minutes—no developer needed.
Is homie AI GDPR- and EU AI-Act compliant?
Yes. Data is hosted in EU data centres, encrypted at rest and in transit. We log model inputs/outputs for transparency, offer a Data-Processing Agreement (DPA) and provide opt-out tools required by the AI-Act.
What languages are supported?
Out of the box: 15+ languages including English, German, French, Spanish, Italian and Dutch. The model auto-detects the shopper’s language and can switch mid-conversation.
Can we integrate our ERP, PIM or pricing engine?
Absolutely. The Enterprise plan exposes REST and GraphQL endpoints plus a no-code rule builder to inject custom prices, margins, ranking boosts or exclusion rules.
What happens when the bot can’t answer
homie escalates to a human agent with full chat history and intent tags via Zendesk, Salesforce, Freshdesk or your custom help-desk API. Visitors never hit a dead end.
