Do you know what questions your customers ask before they abandon your purchase?

Many abandoned purchases in e-commerce don't occur because customers see the wrong product – but because their questions remain unanswered.

"Does this part fit my device?"

"Is the delivery complete?"

"Is there a cheaper option?"

These questions arise at the very moment customers are actually about to buy. If they don't get an answer, the next click is often to click on the competition.

Gain real-time customer insights with homie

homie shows you live what questions your customers are asking, what they're searching for, and where they get stuck in the store. This isn't theoretical data, but concrete insights directly from real customer interactions.And precisely these insights are crucial: They show you what your customers really need – not what you imagine.

How to use the insights

The data obtained can be directly translated into actions, for example:

- Improve product descriptions: Clearly state dimensions, compatibility, or scope of delivery.

- Optimize category pages & filters: Guide customers to their goal faster.

- Expand FAQs & guides: Provide answers to the questions that arise most frequently.

The effect on your business

When customers find the right information at the right time, it immediately has a positive impact on the entire store:

- Longer dwell time: Customers stay instead of leaving in frustration.

- More purchases: The shopping experience becomes easier and more secure.

- Less support effort: Many standard questions are answered automatically.

Conclusion: Insights that generate sales

homie reveals what would otherwise remain hidden – your customers' real questions.This will help you transform uncertainty into trust and bounces into purchases.