Fine-tuning for homie - exactly to your specifications

With desired responses, you can specifically train homie so that answers and recommendations sound and work exactly as you need them to in your shop. You control the wording, priorities, and product suggestions. homie handles this in the dialogue - precisely, in line with your brand, and with strong sales impact.

Here's how to set up desired responses:

Enter your sample question in the Playground, select "Recommendation Suggestion," and add your desired response. Later, you'll find everything under Add Knowledge → Desired Responses, where you can adjust entries at any time.

What you can control with this - practical examples:

- Tone & Style: "Please use informal language, clear and concise. First the recommendation, then the explanation."

- Product Range Priority: "For 'impact drill for concrete,' recommend model X first, then accessory set Y."

- Cross- & Upselling: "After the frying pan, suggest matching spatulas and a splatter guard."

- Compliance & Rules: "Only mention age-restricted products with a note about age verification."

- Service Notes: "For 'building a garden shed,' additionally offer assembly service and delivery to the curb."

Why it works:

- Consistent branding: Responses match the tone, terminology, and guidelines of your shop.

- Increased sales: Desired responses direct recommendations toward AOV-rich bundles and accessories.

- Faster iteration: Adjustments without developers. Results are immediately visible in the chat.

💡 Tip: Desired responses are prioritized. Use them for your top use cases (e.g., high-margin categories, frequently asked questions) – this way, homie becomes even more precise step by step and transforms into a digital consultation tool that drives sales.

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