homie Analytics

Every chat shows what your customers really want.

homie Analytics automatically evaluates homie AI's consultations, online and at the point of sale: topics, conversions, usage and satisfaction. Anonymous and with no personal data.

The challenge

How homie Analytics makes advice measurable

Problem

You don't know which questions customers ask about which item.

Solution

Questions per item, visible

homie Analytics shows topics, requested categories, opening questions and information gaps, online and at the point of sale.

better product pages, fewer follow-ups

Problem

You see revenue, but not which advice generated it.

Solution

Trace conversion

Conversion rate, revenue potential and the path from recommendation to click at a glance.

more targeted optimisation, more sales

Problem

Whether the advice lands with customers remains a gut feeling.

Solution

Measure satisfaction

Ratings, feedback rate and sentiment over time, traceable for every consultation.

keep an eye on quality, react early
Analytics

From the first question to purchase: what the dashboard shows you

Conversation content

What people talk about

  • Title, summary, sentiment and categories per conversation
  • Split by pre-sales, after-sales, support and checkout
  • Most common opening topics
  • Spot and close knowledge gaps
Conversions

From conversation to purchase

  • Conversion Rate
  • Basket and revenue potential
  • Most-clicked products
  • Path from recommendation to click
Usage

When and how homie AI is used

  • Conversation volume and reach
  • Messages per conversation
  • Active times of day
  • Devices and access channels
Satisfaction

How the advice is received

  • Share of positive and negative ratings
  • Number of ratings
  • Trend over time
  • Satisfaction score
Included in every plan. Extended analytics from the Business plan.
View pricing
Data privacy

Insights without personal data: anonymous and privacy-compliant

No personal data
No IP addresses, names, email addresses or cookies. A random session ID stays in the browser.
Aggregated analysis only
You see conversation analytics, conversion tracking and product interactions, never individual profiles.
No AI training on your data
Your data is never used to train AI models. Excluded contractually and technically.
Separate tenants
Every retailer has its own tenant. Access between retailers is technically impossible.
Results

What shops achieve with homie AI

+0%

Conversion Uplift

−0%

support tickets

+0%

more consultations

Success Story

How Rock my Sleep does it:
When Bohemian Rhapsody meets smart advice.

“Customer interactions produce honest feedback on products and offers that can be analysed right away.”

Head of Business Development

Euronics Deutschland, via OMR Reviews

“Recurring customer questions quickly show where information is missing and where the shop has potential for content and conversion.”

Managing Director Marketing

entrada Fussmatten, via OMR Reviews

“Analysing the conversations shows which questions customers have and where information is still missing.”

Online marketing and product management

green solutions Software, via OMR Reviews

4.7
47 reviews on OMR Reviews
OMR Reviews LeaderOMR Reviews Top Rated
All reviews on OMR Reviews
Support

We're with you from day one

Personal consultation

Together we work out how homie AI fits your processes.

Integration support

We help you connect homie AI to your systems.

Custom adjustments

We implement special requirements together with you.

Direct line to support

Reach us quickly and personally.

FAQ

Frequently asked questions

Data privacy? Tenant separation? Here are the answers to the questions we hear most often.

Which consultations lead to a purchase?

In a call we'll show you what the analytics look like for your shop.

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