Powerful Features to Elevate Your Business.
Our feature-rich platform empowers businesses to streamline operations, enhance customer engagement, and drive success.
What Makes homie
In a world that is becoming ever faster, more complex and more digital, we are building the bridge between technology and human proximity.
What is homie? homie is an AI-powered assistant for retail: sales and service. homie advises your customers, recommends suitable products, answers support requests fully automatically, and delivers context-accurate advice in seconds – anywhere, anytime.
Why homie? Customers expect quick answers, while retailers often struggle with limited resources. homie closes this gap: With real-time advice, it reduces abandoned carts, relieves your team, and increases efficiency and sales – whether online, at the POS, or via messaging app.
Philosophy: homie takes on traditional retail tasks – empowering people instead of replacing them. Empathetic, precise, and adaptive, it's a reliable assistant that integrates seamlessly, is up and running in minutes, and meets the highest GDPR standards.
Vision: We want homie to become the standard for smart customer communication – worldwide. Whether in Berlin, Bangkok, or Boston: homie understands needs in real time and transforms questions into real dialogues.
Contextual Intelligence
Detects page, user intent and catalogue data to answer with perfect relevance.
Needs Discovery Engine
Asks targeted follow-up questions to turn vague interest into precise buying intent.
Adaptive Recommendations
Combines stock, margin and accessories to raise AOV automatically.
Enterprise Integration Layer
Connects ERP, PIM, pricing and loyalty APIs—no custom code required.
Impact Analytics
Live dashboards reveal conversion uplift and ticket reduction in real time.
Revenue Attribution
Links every conversation to an order ID, proving ROI down to the cent.
Frequently Asked Questions
From setup time to GDPR compliance - find quick answers to the topics we’re asked about most.
How long does it take to go live?
Less than 10 minutes on Shopify (one-click app). WooCommerce, Magento and Shopware connect via plug-in or snippet in under 30 minutes—no developer needed.
Is homie AI GDPR- and EU AI-Act compliant?
Yes. Data is hosted in EU data centres, encrypted at rest and in transit. We log model inputs/outputs for transparency, offer a Data-Processing Agreement (DPA) and provide opt-out tools required by the AI-Act.
What languages are supported?
Out of the box: 15+ languages including English, German, French, Spanish, Italian and Dutch. The model auto-detects the shopper’s language and can switch mid-conversation.
Can we integrate our ERP, PIM or pricing engine?
Absolutely. The Enterprise plan exposes REST and GraphQL endpoints plus a no-code rule builder to inject custom prices, margins, ranking boosts or exclusion rules.
What happens when the bot can’t answer
homie escalates to a human agent with full chat history and intent tags via Zendesk, Salesforce, Freshdesk or your custom help-desk API. Visitors never hit a dead end.
Precision Answers, Wherever the Shopper Stands
- Detects current page, SKU data and search intent in < 100 ms.
- Auto-switches between product details, category guidance, content and FAQ mode.
- Surfaces local stock info and click-to-collect options by postcode.
- Falls back to semantic search when no direct match is found- zero dead ends.
- Learns from every interaction and boosts future ranking quality.
Adaptive Recommendations
- Combines basket content, margin and stock to suggest add-ons in real time.
- Re-ranks recommendations when items go out of stock, no manual work.
- Follows compliance rules (e.g. age-restricted goods) out of the box.
- Tests multiple variants and automatically displays the version with the highest conversion - thus increasing customer satisfaction
Data Security
- Keep data safe with encryption and user controls.
- Ensure compliance with industry standards.
- Set user roles and permissions for controlled access.
- Enable two-factor authentication for added security.
- Perform regular data backups and recovery.
Our prizings at a glance
Discover transparent packages for your business – and customized solutions if you want to grow.
Unlock the Power of Revenue-Driving AI
Impact x 3: For conversion, support & upselling – live in under 10 minutes.
+30 % Conversion uplift
homie supports customers in real time, answers questions instantly, and reduces abandoned carts. This way, you can increase your conversion rate by 30% – without any additional effort for your team.
-25 % Support tickets
homie filters out simple to complex questions directly: During peak times, the number of support tickets is reduced by up to 25% – your team gains noticeably more time for real cases.
+ 80 % More consultations served
Up to 80% more consultations in your online shop – homie reveals what customers really need. This means for you:
- Transparency for retailers: Search queries make customer needs and hurdles visible and can be evaluated – valuable for product texts and content.
- Fewer bounces: Direct consultation reduces the bounce rate and keeps more customers in the shop.
- Targeted upselling: homie recommends suitable additional products and services – for larger shopping carts and increased sales.
Trusted by Europe’s Leading Retailers
Over 10,000 customers are advised by homie every day.
Retailers Talk - Revenue Doesn’t Lie.
DIY, electronics and bookshops share how homie turns questions into sales.
"Working with Homie has always been open and built on trust. We were especially impressed by how deeply the team immersed itself in our book-retail requirements. Throughout the entire development phase Homie was always reachable and quick to resolve any open issues."
“The product can be perfectly tailored to a customer’s needs—our own included. The interface is intuitive for everyone, and any change requests or adjustments are tackled in close collaboration.”
“Homie delivers very quickly and responds just as fast to feedback, implementing it right away. Maintaining FAQs in the back office is easy enough for our specialist teams to handle themselves.”
"The chatbot utilizes the capabilities of artificial intelligence and ensures effective communication with customers. Working with Homie is truly enjoyable. They are very fast, reliable, and always contribute valuable ideas. The underlying platform for chatbot maintenance is also fast and straightforward."
"The fast communication channels, the good ideas, implementing requests, and what I like best is the added value we now offer customers with the chatbot."
“We like that it handles enquiries in many languages, via text or voice input. It displays product suggestions, links to relevant services and even manages its own data storage and simple admin interface.”
“The chatbot’s personality can be flexibly adapted, so we were able to create a character that fits our brand. The new UI is modern and can be aligned with our corporate identity.”
“A fantastic team that’s truly on the cutting edge—professional and highly individualised. Their explanations are crystal-clear even for beginners.”
