Problem
Support answers the same thing every day: “Where is my parcel?”
Solution
homie AI answers status questions
homie AI queries carriers, ERP and CRM live and instantly replies with shipping and order status.
fewer tickets, no queue
Agentic tools
One assistant. Every after-sales request.
Support doesn't end at checkout. With agentic tools, homie AI queries your systems live, such as carriers, ERP or CRM, and triggers actions like a return.
homie
online | replies instantly
Ask something …
The challenge
How agentic tools take load off your after-sales
Problem
Returns run via email or phone and take time.
Solution
Returns right in the conversation
The customer starts the return in the conversation and sees its processing status.
faster processing, fewer follow-ups
Problem
Complex cases reach support without context, and everything gets explained twice.
Solution
Handover with full context
Requests go to the right team by email with the conversation history.
complex cases without duplicate work
The tools
From “Where is my parcel?” to returns: seven tools for after-sales
Shipment tracking
Live tracking straight from the carrier's system, e.g. DHL.
answered instantly, 24/7Order status
Reads an order's status directly from ERP or CRM.
real-time statusReturn status
Information on the processing status of an ongoing return.
no need to ask customer serviceSupport status
Information on the current status of a support ticket.
fewer follow-up requestsStart a return
Starts the return process right in the conversation.
faster processingHandover to support
Hands over complex requests by email with the conversation history.
full context for the teamLead generation
Captures contact requests by email for sales or service.
straight to salesHow many tools are included? That depends on your plan.Basic 1 ToolBusiness 2 ToolsProfessional 4 tools per assistantEnterprise custom
View pricingResults
Fewer support tickets, faster answers
24/7
one channel, always available
−0%
support tickets thanks to self-service
0
tools in one assistant
“Frequently asked questions are answered upfront. That saves the business time and staff, and saves customers an email or phone call.”
eCommerce Management
bausep, via OMR Reviews
“Service requests can be handled efficiently, without a phone call or email.”
Management
Presch Edelstahl Service, via OMR Reviews
“Customer requests are answered quickly and reliably without the team constantly having to step in.”
Head of Business Development
Euronics Deutschland, via OMR Reviews
Support
We're with you from day one
Personal consultation
Together we work out how homie AI fits your processes.
Integration support
We help you connect homie AI to your systems.
Custom adjustments
We implement special requirements together with you.
Direct line to support
Reach us quickly and personally.
FAQ
Frequently asked questions
Systems? Data? Here are the answers to the questions we hear most often.
After-sales routine? homie AI handles it.
In a call we'll show you which tools come with which plan and which systems you can connect.
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