In store, the expert is missing exactly when someone has a question. homie AI advises right at the shelf: on the terminal, via QR code or on your team's handheld device.
customer consultations every day in Europe's stores, powered by homie AI.
Problem
Customers wait for advice, and the team spends all day giving directions.
Solution
Terminal and QR code answer questions about location, price and availability with no waiting. The team has time for real advice.
Problem
Skilled staff are scarce, and advice quality depends on who's on shift.
Solution
On the handheld device, the team has product knowledge instantly at the shelf. Even temporary staff advise confidently, following the rules you set.
Problem
You see what sells, but not what customers looked for and didn't find.
Solution
homie Analytics also evaluates in-store consultations and shows which questions are asked and where information is missing.
Why good advice matters
retail positions in Germany could not be filled with suitable staff in 2024
Source: KOFA
of the skilled workers missing in retail are missing on the sales floor
Source: KOFA
of customers switch to a competitor after several bad experiences
Source: Salesforce/Zendesk
Advice that's there instantly: no waiting and no free expert needed.
Customers type or speak their question into the terminal, such as: Where can I find bark mulch? homie AI shows the aisle, explains differences and recommends products.
The QR code on the shelf opens homie AI on the customer's own smartphone: advice right before the purchase decision. No app, no waiting, no extra staff.
Expert knowledge for everyone, right at the shelf.
The assistant for your team: availability, technical details and alternatives instantly at the shelf. Everyone advises with full product knowledge, even temporary staff.
more consultations every day in your stores
customer satisfaction at the point of sale
customer consultations daily in brick-and-mortar retail
“At busy times, customers can quickly and easily get the information they need on their own.”
Employee
“Of course it takes some getting used to at first. But so did the first HORNBACH web shop back then. You have to engage with these topics to keep up with the times! Even I find the items in the store now.”
Store manager
“Easy to integrate, instant value”
Customers no longer wait, and the team has to step in less often.
Head of Business Development
Euronics Deutschland, via OMR Reviews
Together we work out how homie AI fits your processes.
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We implement special requirements together with you.
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